这是我的问题：
1) 使用浏览器，我可以下载包含以下内容的文本文件：
网址：protocol://URL/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket/12621?UserLogin=P_6669&Password=XXXXXX
HTTP/1.1 200 OK 内容类型：application/json；charset=UTF-8 内容长度：669 连接：关闭
{"ConfigItem":[{"CurInciState":"Operational","ConfigItemID":"245767","InciStateType":"operational","CurInciStateType":"operational","Number":"3266000189","CreateBy" :"3","CurDeplState":"Production","LastVersionID":"463432","DeplState":"Production","CreateTime":"2017-01-18 10:09:01","DefinitionID": "466","VersionID":"463432","DeplStateType":"productive","CIXMLData":{"FilaResponsavel":"","type":"Active-active","tipo-inventario":"" ,"VIPaddress":"sepap.camara.gov.br","id-inventario":"D0E7907294A0402C9AB0C1AD3D4C4704","Description":"Teste.","link-inventario":""},"Class":"Cluster Group","InciState":"Operational","CurDeplStateType":"productive","Name" :"集群-Sepap"}]}
2）使用卷曲：
curl -k 'protocol://URL/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket/12621?UserLogin=P_6669&Password=XXXXXX'
{"Ticket":[{"EscalationTimeWorkingTime":"-382512","Age":846912,"PriorityID":"3","EscalationDestinationTime":"1483993892","ServiceID":"","EscalationDestinationIn":" 106h 15m","SolutionTimeWorkingTime":"-357312","Type":"Unclassified","Responsible":"root@localhost","SolutionTimeDestinationDate":"2017-01-10 11:31:32","StateID ":"4","ResponsibleID":"1","ChangeBy":"1","EscalationTime":-843312,"SolutionTimeDestinationTime":"1484055092","EscalationDestinationDate":"2017-01-09 18:31 :32","所有者ID":"1","已更改":"2017-01-09 17:31:34","FirstResponseTimeWorkingTime":"-382512","RealTillTimeNotUsed":"0","GroupID":"1","Owner":"root@localhost","CustomerID" :"CENTRO DE INFORMÁTICA","TypeID":"1","Created":"2017-01-09 17:31:32","Priority":"3 normal","FirstResponseTimeEscalation":1,"UntilTime" :0,"EscalationUpdateTime":"0","QueueID":"1","Queue":"Postmaster","State":"open","Title":"Ticket#3","FirstResponseTimeDestinationDate":" 2017-01-09 18:31:32","CreateBy":"1","TicketID":"12621","StateType":"open","UnlockTimeout":"0","EscalationResponseTime":"1483993892","FirstResponseTimeDestinationTime":"1483993892","EscalationSolutionTime":"1484055092","LockID":"1","ArchiveFlag":"TicketNumber" ":"30004295","SolutionTime":-782112,"CreateTimeUnix":"1483990292","Lock":"unlock","SolutionTimeEscalation":1,"SLAID":"","CustomerUserID":"P_7029", "FirstResponseTime":-843312}]}"1","ArchiveFlag":"n","TicketNumber":"30004295","SolutionTime":-782112,"CreateTimeUnix":"1483990292","Lock":"unlock","SolutionTimeEscalation":1," SLAID":"","CustomerUserID":"P_7029","FirstResponseTime":-843312}]}"1","ArchiveFlag":"n","TicketNumber":"30004295","SolutionTime":-782112,"CreateTimeUnix":"1483990292","Lock":"unlock","SolutionTimeEscalation":1," SLAID":"","CustomerUserID":"P_7029","FirstResponseTime":-843312}]}
3）使用Python：
#!/usr/bin/env python
# -*- coding: utf-8 -*-
import requests
usuario = {'UserLogin':'P_6669','Password':'XXXXXX'}
headers = {'accept': 'application/json','content-type' : 'applicatio/json'}
ret = requests.get('protocol://URL/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket/12621', verify=False, params=usuario)
print "URL: " + ret.url
print "Status Code: " + str(ret.status_code)
print "Raw: " + …